Master of Arts in Educational Technology Pepperdine University    
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Methodology - Peer Collaboration: Building an Infrastructure for Enhancing Technical Support

I would define action research as a means of improving one’s own practice through the use of progressive problem solving. The action research model is circular by design, with a repetitive approach of planning, action, analyzing and reflection. It is participatory research with the researcher taking an active role in the process. This enables the practitioner to conduct deep inquiry into their practice and gather information that promotes effective, positive changes in their community of practice. Tactical knowledge can be gained and well-informed changes can be implemented through collaborative efforts of project’s participants. From a psychological standpoint, it is a rational approach, promoting social action to solve a communal problem.

In order to address my action research question of “In what ways does a peer-to-peer support group within WestEd alleviate the demand on our IT help desk?” I engaged in three cycles of action research.

 

 
  Kathleen L. Lepori - Peer Collaboration: Building an Infrastructure for Enhancing Technical Support ©