Peer Collaboration: Building an Infrastructure for Enhancing Technical Support
Action research can be defined as a means of improving one’s own practice through the use of progressive problem solving. The action research model is circular by design, with a repetitive approach of planning, action, analyzing and reflection. It is participatory research with the researcher taking an active role in the process. This enables the practitioner to conduct deep inquiry into their practice and gather information that promotes effective, positive changes in their community of practice. Tactical knowledge can be gained and well-informed changes can be implemented through collaborative efforts of project’s participants. From a psychological standpoint, it is rational approach, promoting social action to solve a communal problem.