Action Research: Cycle 3
Interview Data

1. What did you like about the online Training?
Informal & comfortable Effective and relaxing Liked general sections in manual Convenience Very Interactive: Ability to ask questions Ability to share different aspects of equipment Enjoyed learning from different sites Enjoyed the scenarios Very interesting Liked the many ways to communicate Schedule was great (but little time for study) Convenient Interaction and learning about other sites Presentation of scenarios Fun & convenient Length of sessions – 1.5 hrs	The course is great for those with a engineering background, but too advanced for RSOs with no mechanical experience or engineering experience. Really liked schedule Organization of material – easy access to information Very helpful – good questions Liked 1.5 hour schedule Good training About to ask questions Very helpful to learn cycles; only have experience in basic mechanical work Loved it Can communicate in so many ways Felt comfortable, normally shy in class Happy about improvement between pre and posttest Schedule was great The program was fine
2. What improvements are needed?
Too many distractions, I need to be located in a quiet room Lack of hands-on troubleshooting Add pressure graph to materials I didn't’t have enough time to prepare – not fault of course Much deeper technical content then I needed More digital pictures would help SME often said no wrong way when reviewing answers. He should choose the best one and aim toward standard. More hands-on – need actual practice going through cycles More commitment from supervisors – make it easier for students to get away	Course was fine- would benefit from a course that is tailored to her level. Had trouble with technology at first – must have administrator access to download plug-in. Had issue with schedule – being called away from training (no suggestions here) More situations/scenarios of things that have happened at different sites (add these to manual) More digital pictures More tech info on valves Suggest removing polling questions about sites etc. and focus on testing for knowledge Nothing really Have students get away and meet in a lab setting – reduce number of interruptions
3. Was the technology easy to use?
Great Easy Only had problem on last day Very easy Practical & good for interaction Liked being able to go back to previous slides on own during presentation Yes	It was great – no problems Yes, but never figured out how to use raised- hand feature Very Easy Tool was great, enjoyed it Awkward at first, but then fine Yes, the technology was great Very cool; liked it
4. How was the pace of the training?
Too fast for inexperienced staff Need more time to prepare Just Right Good Just Fine	Just fine, was able to keep up Good Fine, but a little too fast at times Good Fine
5. How was the difficulty of the materials?
Very helpful Need to correct mistakes in materials Materials were very helpful; despite some being too technical for my experience Good, very accurate Great for experienced mechanics (intended audience)	fine for the right audience Very clear Good material Had time to read and prepare Awkward at first, but then fine Very helpful Would have like answers to "questions to ponder" in manual
6. Where did you take the training? How was that environment?
Too noisy - took at desk Tough because it was held at lunch Desk Some interruptions because of my location to hallway etc. Really liked the convenience Should have moved to a more private location In bullpen. Had headset that helped very much. Only one interruption At desk- interruptions were challenging Desk- using headset that covered both ears worked great	In 2 –person office. Was very quiet and used speaker phone. At desk in bullpen. Some distractions, but not too bad Too Noisy Interruptions Used headset Hard to hear some people At desk Few Interruptions In office (shared by 6). No interruptions, worked great
7. How do you compare this type of instruction to face-to-face classroom?
Really prefer online It is great not needing to go to a classroom Like online better Feel less shy and more comfortable with web Like both – no preference More participation in classroom I like the online. However, there is still a place for F2F for some topics Like F2F because get to meet people and can have hands-on	Prefer Online No real preference. Both methods have pros and cons. Classroom has less distractions Prefer online Convince and fewer interruptions for online (people not coming in and out of class) At desk, interruptions are challenging Love this training, prefer online Liked taking in own office
8. How was the interaction? Did you learn anything from the other sites?
Liked meeting other sites and learning from their experiences and differences in equipment Good, liked polling Was great Great to share experience Pretty good Yes, enjoyed learning from other sites Participation could have been better from his site (relating to absences) – more commitment from supervisors are needed	Very good Did not mind participating even if didn't’t know the answer. Good Good, felt instructor was approachable To get better attendance, try having supervisors block-out time on finite schedule. Good, enjoyed polling questions
9. How did the instructor do?
Great job Helpful Good to have multiple people providing support Did fine Liked SME, but too technical at times Good, easy to talk to instructor Able to speak down to you level SME had experience was good. Could relate Well SME was great Great More background on the topic would help Delivery approach put students at ease A few section could have been reviewed further, but need to keep in mind intended audience – experienced mechanics.	Very good Bob was very helpful Did fine Paced well Answered questions with clarity Bob provided good back-up to materials Great vocally and comfortable. He knew the answers SME was great in sharing his expertise. Good, excellent Very well Need to fix mistakes in materials (not instructor's fault) SME was very informative Having SME was great

Major Themes of Interview

Positive Feedback:

• As with the last class, students enjoyed the live online instruction.
• Students enjoyed working through and presenting troubleshooting scenarios. Even those who had less experience seemed to enjoy the challenge and the non-threatening approach.
• We had a few technical issues, but for the most part the WebEx technology worked very well. There were no students who disliked the using the technology.
• The 1.5 hour daily class schedule was well received by everyone.
• Several students noted they felt more comfortable, non-threatened, and willing to participate with the online instruction.
• Most students preferred online instruction over classroom, but saw advantages to face-to-face class as well.
• All those interviewed felt the instructor did well. They also noted how the instructor made them feel both comfortable and relaxed.

Negative feedback or areas of concern:

• The environment for learning is still an issue for some. Especially for those working in open or crowded areas, there seemed to be too much noise and distractions.
• The topic was too technical for some. The audience for this course needs to limited to experienced mechanics or engineers. At a minimum, less experienced staff need to be better informed of the subject matter prior to enrolling.
• Students need more self-study time before attending online sessions. Supervisors and students should be asked upfront to allow for sufficient time.
• There were some mistakes in the manuals and knowledge checks that need to be corrected.