Action Research Plan
October 2004 Draft

Purpose: The purpose of my Action Research is improve global learning by introducing synchronous and asynchronous web-based learning into my organization.

Problem: The problem I want to solve is the lack of adaquate technical knowledge among Amgen locations. Currently subject matter experts and experienced instructors are limited to certain sites and areas. This results in an unequally distribution of technical knowledge across all of Amgen. When training is needed, especially on advanced concepts, qualified instructors are often unavailable to provide classes. In the past, having instructors travel has been a viable option. However, cost reductions and the demand for just-in-time training require a new solution.

Research Question: If I use asynchronous and synchronous web-based learning to deliver my department's course materials to students at multiple sites, will it improve the distribution of knowledge compared to traditional site-based classroom instruction?

Background Research:

For the resources that have helped the most, see my Literature Review References.

What I have learned most from these resources is that most of the research indicates that online learning is just as effective as traditional classroom instruction. A key to ensuring effectiveness of online courses is to provide a blend of instructional methods including both asynchronous and synchronous delivery. Interaction should also be a major component of web-based instruction. Finally, it is important to have qualified instructors who are prepared for the unique challenges of online instruction. The instructors must be comfortable with the technology and understand the unique needs of the distance learner.

Community of Practice:

I am part of a organization that designs instructional materials and curricula for manufacturing sites throughout our company. Our materials support training for all types of jobs including engineering, manufacturing, quality assurance, maintenance, and logistics. My title is a curriculum designer, but my current responsibility is more of a project manager who oversees development.

For my initial ARP cycle, I will be working with a smaller team in implementing a new prototype troubleshooting course. I recently worked with this team to design the original instructional materials and to implement the initial classroom training. We are now working to pilot a web-based version.

My Actions (Cycle 1):

My research question: If I use Synchronous learning to deliver the autoclave troubleshooting materials to students at multiple sites, will the learning be as effective as classroom delivery.

For my first action I will organize an online pilot for December. This will include modifying the current classroom version and adapting it for synchronous delivery. I will also need to train both an instructor and a supporting subject matter expert on how to effectively deliver web-based training.

Artifacts Collected:

I will be collection the following:

- Course materials
- Chat transcripts
- Copies of Whiteboards
- Picture and Bios of all students

Evaluation:

- Feedback surveys from students, Instructors and Subject Matter Experts
- Pretest & posttest results

Plan (Cycle 2): My current plan is to organize and conduct the same course again, making changes based feedback from the first pilot. I plan to also introduce an asynchronous component to the instruction.